Privacy Policy

Demon Killa ("we," "our," or "us") operates the website located at www.demonkilla.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or make a purchase from us. Please read this policy carefully. By using the Site, you consent to the practices described herein.

1. Introduction

Demon Killa operates the website located at www.demonkilla.com. By using the Site, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

When you place an order or contact us, we may collect:

  • Full name and billing/shipping address
  • Email address and phone number
  • Payment information (processed securely by Shopify Payments — we do not store card details)
  • Order history and communications with our support team

2.2 Information Collected Automatically

When you browse our Site, we automatically collect certain information including:

  • IP address and browser type
  • Pages visited and referring URLs
  • Device identifiers and operating system
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations, shipping notifications, and customer service communications
  • Send marketing emails and promotional content (where you have opted in via Klaviyo)
  • Improve our Site, products, and services
  • Comply with legal obligations
  • Detect and prevent fraud or unauthorized activity

4. Third-Party Service Providers

We share your personal information only with service providers who assist in operating our business. These providers are contractually obligated to protect your data and may not use it for their own purposes.

Current service providers include:

  • Shopify Inc. — e-commerce platform and payment processing infrastructure
  • BestFulfill — order fulfillment and shipping carrier; receives your name and shipping address to fulfill orders
  • Klaviyo Inc. — email marketing platform; receives your email address and purchase behavior for marketing communications

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes.

5. Email Marketing & Opt-Out

If you have subscribed to our marketing emails through Klaviyo, you may unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting us at support@demonkilla.com. Transactional emails (order confirmations, shipping updates) cannot be opted out of while an order is active.

6. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyse Site traffic, and personalise content. You may disable cookies through your browser settings; however, doing so may affect the functionality of the Site.

7. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • The right to know what personal information we collect, use, disclose, or sell
  • The right to request deletion of your personal information
  • The right to opt out of the sale of your personal information (Note: we do not sell personal information)
  • The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at support@demonkilla.com. We will respond to verified requests within 45 days.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of five years.

9. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Your continued use of the Site following any changes constitutes acceptance of the updated policy.

12. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:

Demon Killa
Email: support@demonkilla.com
Website: www.demonkilla.com